Frequently Asked Questions
Over the years, we have become familiar with the questions that customers have regarding our wholesale software. This FAQ help area addresses the most commonly asked questions and issues that our customers ask. If you do not see your question or issue listed here, contact us for a direct response at customerservice@maxtekdistributing.com
Q. How do I register my company?
A. Simply click on the log in page, and click on the REGISTER button on the left hand side under NEW USER. You will then be prompted to answer some basic information about your company. please be sure to include your email address, as this will become your user ID.
Q. What if I forgot my password?
A. Click on the LOG IN button off of the main page. On the middle of the page you will see a link that says "Forgot your password?". Click on that link, and enter the email address you used at the time of registration. Our system will then email your password to that email address.
Q. My company information has changed, how can I edit any of my company's information?
A. Once you are signed in to your account, click on the personal profile tab, and your information page appear. Once you have edited your information, make sure to click on the "Update Personal Profile" button at the bottom of the page!
Q. Prices
A. All prices shown are for quantity one to ten. If you need more then ten pieces, please contact one of our sales reps so that we can give you a quantity discount on your order.
Q. How do I edit the items in my shopping cart?
A. If you added too many quanities to one item simply click on that quantity, type in the number that you perfer in the box, and press "Enter". You can always click on the CLEAR CART link under the shopping cart on the right hand side of the screen, to remove all of the items from your cart, and you can start new.
Q. What is your shipping cut off time?
A. All orders placed before 4:00 pm EST will be shipped same day. All orders placed after 4:00 pm will be processed the following business day. All Saturday delivery orders must be placed by 2:30 pm EST on Friday to ensure next day delivery.
Q. What payment methods do you accept?
A. We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. You can also process your credit cards using Paypal by clicking on the Paypal link to make payment.
Q. How can I check my order status, and get tracking information?
A. Sign into your account. Once you have signed into your account you will see an order status tab at the top of the page. Once you click on that, you will then be able to see your order status, and tracking number for the order.
Q. Do you ship wholesale software to Canada?
A. Yes we do ship our wholesale software to canada, at additional shipping costs. Please contact our sales department for more information, and shipping charges.
Q. What are your hours of operation?
A. Our customer care team is available Monday - Friday 8:00AM - 6:00PM EST. Our inventory is available 24 hours a day online. You can always contact us 24 hours a day at customerservice@maxtekdistributing.com and one of our account representatives will get back to you in a timely manner.
Q. I am new to website shopping, what are the procedures for placing an order?
A. Shoppers should log into to the site, and complete the information required then the next time they return to the site to purchase software, their user-name, shipping, and billing information will automatically be available. If you did not receive an email confirmation after placing your order, then your order did not go through. You should send an email to tech support for assistance. If you have the JavaScript Feature turned-off in your browser, then you will not be able to use the shopping system. If you have Cookies turned off in your computer, then the shopping system may not work properly. Our Customer Service representives are here to help you along the way with any questions. Please email or contact customer service with any questions or concerns you may have.
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